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RJ Urbano

With over 15 years of combined experience in customer service and success, RJ plays a key role in advancing Giatec's mission to revolutionize the concrete industry through smart technology. Specializing in client onboarding, continuous improvement strategies, and support optimization, he is dedicated to delivering exceptional experiences for Giatec’s diverse customer base. RJ excels at aligning customer needs with organizational goals, leveraging feedback to drive continuous improvement and innovation. By enhancing support systems and knowledge-sharing platforms, he empowers clients to fully utilize Giatec’s solutions, such as SmartRock® sensors. Known for his results-driven approach and commitment to excellence, RJ is instrumental in ensuring Giatec remains a leader in smart concrete solutions and customer success.

Enhancing Concrete Construction Quality Through Proactive Customer Success

RJ Urbano May 13, 2025

In the fast-paced world of concrete construction, ensuring quality and efficiency is paramount. Construction professionals rely on advanced tools and techniques to meet demanding project deadlines and specifications. However, even the most cutting-edge technology can fall short without the right support. This is where proactive customer success strategies come into play, bridging the gap between technology and optimal project outcomes.  Explore 12 Futuristic Technology Trends Solving Concrete’s Biggest Challenges. Download our 2025 Innovations Calendar! Download Now What is Proactive Customer Success in Construction? Proactive customer success is a forward-thinking approach that emphasizes anticipating client needs and challenges before they arise. Unlike reactive support, which focuses on solving problems as they occur, proactive strategies aim to equip clients with the knowledge, tools, and resources necessary to prevent issues altogether. For the concrete construction industry, this can mean providing timely training, hands-on support,…

Concrete Sensor Deployment Success with Engineering Support

RJ Urbano December 24, 2024

In the fast-paced world of construction technology, the successful deployment of advanced tools, like concrete sensors, is critical for ensuring project quality and efficiency. At Giatec, our Engineering Support team plays an integral role in facilitating this success. In this blog, let’s explore their expertise and proactive assistance to help clients seamlessly integrate SmartRock® sensors and maintain their reliability throughout project timelines.   Explore 12 Futuristic Technology Trends Solving Concrete’s Biggest Challenges. Download our 2025 Innovations Calendar! Download Now The Importance of Engineering Support in InstallationThe initial installation of concrete sensors sets the foundation for accurate and actionable data collection. Engineering Support at Giatec offers comprehensive guidance, ensuring that construction teams install sensors correctly to achieve optimal results. This hands-on approach reduces common challenges such as improper placement or calibration issues, which can compromise data accuracy. By providing step-by-step assistance, Engineering…

About Giatec

Giatec is a global company revolutionizing the construction industry by bringing smart testing technologies and real-time data collection to the forefront of every jobsite. Giatec’s suite of hardware and software products has leveraged advanced technologies such as AI and the Internet of Things (IoT), including wireless concrete sensors, mobile apps, and advanced non-destructive technologies (NDT) to drive innovation throughout concrete’s lifecycle and reduce concrete’s carbon footprint.

Our suite of hardware and software products has leveraged advanced technologies such as; Artificial Intelligence (AI), and Internet of Things (IoT), including; wireless concrete sensors, mobile apps, and advanced non-destructive technologies (NDT) to drive innovation throughout concrete’s lifecycle.

Combining wireless concrete sensors and mobile apps, Giatec has developed smart IoT-based technologies, like SmartRock® concrete maturity sensors, for real-time monitoring of concrete properties. This provides critical information to contractors so they can make efficient and informed decisions on the jobsite, ultimately saving time and money. Ready-mix producers also leverage the SmartRock® Plus cloud, which gives them access to concrete performance data to optimize their mix designs.

Wireless Sensors and NDT Technologies

Our suite of hardware and software products has leveraged advanced technologies such as; Artificial Intelligence (AI), and Internet of Things (IoT), including; wireless concrete sensors, mobile apps, and advanced non-destructive technologies (NDT) to drive innovation throughout concrete’s lifecycle.

Combining wireless concrete sensors and mobile apps, Giatec has developed smart IoT-based technologies, like SmartRock® concrete maturity sensors, for real-time monitoring of concrete properties. This provides critical information to contractors so they can make efficient and informed decisions on the jobsite, ultimately saving time and money. Ready-mix producers also leverage the SmartRock® Plus cloud, which gives them access to concrete performance data to optimize their mix designs.

 

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