Giatec 360: Frequently Asked Questions

Giatec 360 is the web-based dashboard for monitoring, managing, and reporting on concrete pours, showing sensor data, thresholds, alerts, and project organization in one place. SmartRock Web is the app within Giatec 360.

The dashboard supports filtering by project, plant, date, and other parameters, plus adding notes at the project level.

Currently, saved views are generally user-specific rather than shareable team templates; this is an area of active product feedback.

Admin users can manage roles (admin, editor, viewer, owner, collector) within account settings; self-service admin controls continue to expand.

Roles typically differ in what they can create, edit, or only view. Confirm exact permissions for your account version with support.

New users can be invited individually through account settings.

This can result from permission settings, project-visibility configuration, or a sync delay. Support can help.

Projects and sections can be created directly in the dashboard; naming conventions are up to you.

Yes, external stakeholders can typically be added as viewer-level users.

Thresholds are configurable within each project/sensor’s settings and can be edited at any time.

Threshold-based alerts can be configured to notify automatically; manual dashboard checks are also always available.

This is usually a connectivity, registration, or hub-range issue. Support can help trace the cause.

Yes, most dashboards support exporting reports and raw data in common formats.

Yes, secure sharing options are available for sharing data with external stakeholders.

Units can typically be set as a preference at the account or project level.

Some settings are self-service; others may require contacting support.

Yes, the app is designed to work broadly across common phone models and OS versions.

This can be a first-sync delay or a permissions issue. Signing out/in usually resolves it.

Yes, historical data import from Giatec products is supported in most cases.

The dashboard displays core-vs-surface differential over time; support can walk through interpreting this against your plan limits.

Sensors tied to the same project/company account are unified in one view; separate accounts would need consolidation. Please contact your sales rep for any questions.

Yes, project/sensor data can generally be reorganized or reassigned between jobs.

Basic branding/logo customization is available for reports in many cases.

Yes, phone and ticket-based support are available.

Self-service upload is fully supported in most cases; ask your rep about training if you’ve relied on Giatec staff historically.

Yes, the dashboard is accessible anytime online, and hub-connected sensors report data automatically.

Mix IDs are assigned to sensors during setup. Pick the correct calibrated mix from your account’s mix list.

Yes, all sensors support manual Bluetooth retrieval via the mobile app as a fallback.

Unused projects/accounts can typically be archived or deleted through admin settings.

Yes; ask support if you don’t see this option.

Use the password reset flow first; if issues persist, contact support to manually update credentials.

It lets you assign a custom label to a specific sensor/cable for easier identification on the dashboard.

This determines whether ambient temperature comes from an external weather feed or a designated ambient sensor.

Yes, projects can generate a closeout/summary report exportable as PDF.

Some integrations exist with common construction management platforms. Confirm current availability with your rep.