Most products are priced per-unit/subscription (sensor count, plant, or fleet size) rather than a usage-fluctuating fee; exact packaging depends on the product line. Request a quote for your configuration.
Both options exist depending on region. Some customers buy direct, others through an authorized reseller; ask your rep which applies to you.
Reseller pricing can differ from direct pricing; compare both if you have the option, and ask your rep for a direct quote to benchmark against.
Yes, a standard discount is typically available for verified academic/research institutions.
Yes, volume discounts are generally available and scale with order size; ask your rep for a quote at your specific quantity.
Yes, this is common for institutional and public-sector buyers; Giatec can issue a preliminary quote and reissue an updated one once funding is confirmed.
Giatec accepts major payment methods including credit card and invoice/PO-based payment; specific terms can be arranged for qualifying accounts.
Yes, standard vendor documentation can be provided to complete your procurement setup.
Pricing is generally held steady within a given year; flexible payment timing can sometimes be arranged. Ask your account manager.
Standard shipping is typically a few business days domestically (longer internationally); expedited shipping can often be arranged at an additional cost.
International shipping costs vary by destination and customs/duties are the responsibility of the importer. Your rep can help estimate total landed cost.
Contact support with your order number as soon as possible; shipments can often be redirected or a replacement expedited to the correct site.
Open a support ticket describing the issue; support will issue a return shipping label and process a replacement or credit as appropriate.
Yes, spec sheets, white papers, and case studies are available on request to support internal approval or engineering sign-off.
Yes, your rep can often arrange a reference call or connect you with Giatec’s engineering team.
Yes, contact sales to discuss a formal agreement or informal referral arrangement for your market.
Giatec is headquartered in Ottawa, Canada, and manages its hardware design and manufacturing from there, shipping globally.
Yes, ask your rep for regional references or case studies relevant to your project type.
Adoption varies by region and market; your rep can share regional case studies and customer counts.
This depends on local procurement rules. Some institutions must run an open tender if equivalent equipment is available locally.
Giatec offers wireless concrete sensors (SmartRock family), MixPilot for in-transit slump monitoring, SmartMix software for ready-mix QC/optimization, and NDT/lab devices (iCOR, Perma, RCON, Surf).
Sensor-based monitoring costs more upfront but reduces labor, speeds up form-strike decisions, and reduces rework/schedule risk; most customers recoup the cost through time and material savings.
Giatec is generally positioned as a more complete platform (hardware, software and support) rather than hardware-only.
Most customers view it as complementary. It adds real-time field data that existing batching/QC systems don’t capture.
Yes, trial/demo/pilot programs are available across most product lines so you can validate value before a full rollout.
Promotions vary by season and product; ask your rep about current bundle deals.
Yes, quotes and invoices can typically be itemized/allocated by project, pit, or division on request.
Yes, a current rate sheet can be requested from your account manager.
Adding sites is a configuration step handled by your account team; pricing may scale with additional sites.
This can vary. Switching may require reconfiguration rather than a full new fee; confirm with your account manager.
Standard support is generally included with your subscription/hardware purchase.
Support can be reached via a dedicated support email/ticketing system and phone line. Your onboarding contact will provide details.
Timelines vary by product and deployment size, but most customers will complete initial onboarding in as short as a few hours to within a few weeks.
Yes, on-site or virtual installation support and training sessions are available depending on scope.
Yes, onboarding and training sessions can typically be scheduled around your installation or go-live timeline.
New users are added through account admin settings, with configurable roles (admin, editor, viewer).
Domain or email changes can break existing logins; contact support to update your account’s associated email.
Yes, product demos are available on request. Ask your rep to schedule one.
Yes, standard warranty coverage applies to hardware; specific terms vary by product.
Contact support with your order details; damaged or defective units are typically replaced under warranty.
Yes, Giatec software supports both metric and imperial units as an account preference.
Language support varies by product and is expanding over time.
Data is stored in the cloud with standard security practices; specific details are available from your rep.
Both models exist in various forms depending on the product.
Contact your account manager or support to reactivate a dormant account and confirm current terms.
Yes, installation guidance is available via documentation, and support can walk through setup by call or email.
Yes, install and usage walkthrough videos are available in many cases.
Contact support directly by phone rather than standard email queues.
Compliance support varies by product and jurisdiction. Confirm with your rep.
Giatec’s maturity-method and NDT devices are generally designed to align with relevant ASTM/CSA standards; some certifications are in progress.
Yes, accreditation documentation can be provided to support client or inspector approval.
Yes, Giatec offers ROI calculators and case studies to support a cost-benefit case.
Contact billing support directly with your invoice/account number.
No. Giatec doesn’t provide engineering sign-off, stamped calculations, or act as the engineer of record; that responsibility stays with your licensed engineer or engineering consulting firm. What Giatec does provide is the underlying data and tools (sensor readings, thermal modeling, temperature/strength tracking in SmartRock Web) that your engineer can use to make faster, better-supported decisions, which can reduce the time your engineering firm needs to spend, even though it doesn’t remove the need for their sign-off.
Data retention policies vary. Ask your account manager about export options before cancelling.
Yes, invoicing can typically be issued in relevant regional currencies.
Check with your account manager for current community resources or user groups.
Feature requests are logged with the product team; your account manager can provide status updates.
Yes, Giatec can loop in a technical/applications specialist alongside your sales rep.
Response times vary by severity; standard tickets are typically addressed within one to a few business days.
Yes, your admin account should have visibility into your own data; support can confirm if anything looks missing.
Yes, support can join a call or coordinate directly with on-site personnel to diagnose issues in real time.
Specific requirements vary by integration; support/IT documentation can provide the exact ports and permissions needed.
Both options are typically available depending on your setup.
Saved views are generally user-specific rather than shareable templates today.
Custom submittal fields aren’t broadly supported today, though workarounds exist.
These are requested features some customers have asked about; availability depends on your specific integrations.
Integration availability varies by specific equipment brand. Confirm with your rep.
Yes, SmartMix’s QC/reporting tools are designed to help identify patterns behind low breaks.
An API is available in many cases for custom integrations, sometimes at an additional cost.
Some customers convert their own kits, which can be more cost-effective depending on existing equipment. Giatec is not able to support customers converting their own kits.
Minor variation between individual units can occur; contact support if a specific unit consistently underperforms.
Yes, accumulated project-specific data can help refine thermal modeling and calibration accuracy over time.
This comes down to sensor placement. Placing the sensor at the structure’s thermal center ensures a true core reading.
Yes, dealer/distributor discount structures exist in many regions. Ask your rep about current terms.
Some dealer pricing tiers may require a minimum order or annual commitment. Confirm with your regional contact.
Yes, these lab devices are often used together, alongside iCOR, to build a comprehensive durability picture.
Yes, your applications contact can help match the right device or combination to your requirement.
In many cases yes, combined reporting is supported or can be assembled manually.
Lead times vary by device and current stock. Ask your rep for a current estimate, especially for international orders.
Availability varies by device and region. Ask your rep whether this is an option for your need.
Extended or milestone-based payment terms can often be arranged for institutional buyers.
Maintenance and extended warranty options may be available depending on the device.
Legacy product support and parts availability can be limited. Contact support to check current status.
Legacy products generally receive limited ongoing support.
Yes, your rep can provide a comparison sheet highlighting improvements between legacy and current products.
Field service and repair options vary by product. Contact support to determine the appropriate path.
Yes, technical white papers and data sheets are available on request.
Yes, Giatec maintains a knowledge center and FAQ resources on its website.
Yes, recorded training videos are available in many cases as a self-serve alternative.
Support tickets and the general support line route to the broader team.
Yes, Giatec’s technical team can help develop or review a thermal control plan using sensor data.
Yes, onboarding materials and technical guides are available for first-time users.
Yes, Giatec’s applications team can often join client meetings to help explain methodology and validate results.
Yes, the dashboard is accessible via mobile browser.
Yes, multi-region, multi-project account structures are supported with configurable permissions per project.
An independent third-party lab typically performs calibration in these cases to avoid a conflict of interest between producer and validator.
Yes, Giatec’s platforms are cloud-based; if you’re planning your own migration, ask your rep about data export/API options to keep systems in sync.
Please discuss with your sales rep.
Giatec can typically be evaluated alongside or as a replacement for an existing system; ask your rep for a transition or side-by-side comparison plan.
Yes, combined or discounted rates are generally available for larger organizations operating many plants. Ask your rep for a quote.
In most cases yes, provided the mix design and materials remain the same; confirm equivalency with your calibration provider.
Yes, Giatec has applications and engineering specialists available for more technical or project-specific questions beyond standard sales support.
Contact support to update account details after a company name change or acquisition; your historical data remains intact under the updated account.
Yes, Giatec can tailor a demo to your specific project type and use case on request.
Yes, your rep can recommend sensor models and placement strategies suited to extreme heat or cold climate conditions.
Yes, for larger accounts your rep can loop in a regional sales manager to discuss custom pricing or terms.
There’s generally no hard limit; large enterprise accounts are supported, though very large deployments may benefit from account structuring guidance from your rep.
Documentation availability varies by language. Ask your rep which languages are currently supported for your region.
Contact billing support with the updated details, and a corrected invoice can be issued.
Integration or data export compatible with common BI tools may be available depending on your plan. Confirm with your rep.
Yes, larger training sessions covering multiple teams or regions can typically be arranged with your account manager.
Some reporting tools support benchmarking against typical industry ranges. Ask your rep about current benchmarking features.
Giatec’s onboarding team can help plan a transition, including historical data migration where feasible.
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